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Co-Managed Services

Co‑Managed IT is a flexible model where responsibility for IT systems is shared between your internal team and an external provider. Tasks are divided based on your needs, helping organisations remain agile by filling skill gaps and reducing pressure on in‑house teams.

Extend your capabilities. ET Works delivers co-managed services from IT experts to aid your organisation

Co‑managed services share responsibility for key IT workloads between your in‑house team and external IT support. By combining internal knowledge with specialist expertise, organisations gain flexibility and access to a broader range of technical capability.

Co-managed IT services address key challenges in maintaining resilient, high-performing IT operations:

  • Enhanced operations by enabling internal teams to focus on strategic initiatives while specialists handle complex or niche functions.
  • Reduced IT strain through shared responsibility with a trusted delivery partner.
  • Improved scalability by expanding capability quickly without the need to recruit additional staff.
  • Stronger internal capability by giving in‑house teams access to advanced tools, training and guidance from experienced IT professionals.

“ET Works have been one of the best partners and resellers I have personally dealt with. They clearly demonstrate a commitment to building a long-term sustainable relationship with their customers.”

Timon Watson. End User Computing Team Lead, Robert Gordon University Aberdeen

Hybrid cloud services that adapt to you

Hybrid cloud combines public and private infrastructure, giving you the flexibility to run workloads where they perform best. At ET Works, we design and implement hybrid cloud environments that are secure, practical and aligned to your operational needs, without unnecessary complexity or vendor lock‑in.

What you get

  • Flexible workload placement across public and private environments to balance performance, compliance and cost.
  • Improved resilience and uptime through distributed infrastructure and built‑in disaster recovery capabilities.
  • Better cost control by using scalable public cloud for variable demand and private cloud for predictable workloads.
  • Secure data management with the ability to keep sensitive workloads in private environments or specific geographic regions.
  • Future‑ready infrastructure that evolves with your business and supports long‑term growth planning.

Optimise performance with a hybrid-multi cloud strategy

Adopting a hybrid-multi cloud strategy allows organisations to take advantage of multiple cloud environments – public, private, and on-premises – based on the specific needs of each workload. This approach supports smarter infrastructure decisions, improves operational resilience, and enables long-term scalability without locking into a single provider.

  • Flexibility: Select the right cloud environment for each workload, balancing performance, compliance and cost as business needs change.
  • Scalability: Scale resources up or down quickly without overinvesting in physical infrastructure.
  • Cost optimisation: Use the most cost‑effective public and private cloud services for each workload to control spend.
  • Disaster recovery: Improve resilience with workloads distributed across environments, reducing downtime and data loss.
  • Data sovereignty: Maintain control over where sensitive data resides to meet regulatory and compliance requirements.

IT Partnership that Powers Progress

At ET Works, we believe great IT doesn’t happen in isolation — it thrives through collaboration. Our co‑managed IT services are designed to work alongside your internal team, filling capability gaps, increasing capacity and bringing enterprise‑grade expertise into your day‑to‑day operations. Our co-managed services offering includes:

Shared Responsibility Model

We work hand-in-hand with your internal IT team, dividing tasks based on your needs and priorities.

Scalable Support

As your business grows, we scale with you, adding resources and expertise when you need them most.

Help Desk & Ticketing Integration

We supplement your help desk with expert IT support, integrating seamlessly into your existing systems.

Security & Compliance Oversight

We help enforce cybersecurity policies, monitor threats, and ensure compliance with industry standards

Strategic IT Consulting

Our experts provide guidance on infrastructure, cloud migration, and long-term IT planning

Monitoring & Maintenance

We proactively monitor your systems and perform routine maintenance to prevent downtime

Project-Based Collaboration

Need help with a rollout or upgrade? We jump in as your project partner, on demand and on budget

Toolset & Automation Enhancement

We bring advanced tools and automation to streamline operations and reduce manual workload

Why choose ET Works for co-managed services?

We know IT can slow you down, so we speed things up by leveraging evolutionary technologies. We don't just solve problems; we find smarter, faster ways to achieve more, even if it means breaking the mould. We're the people who make IT work.

Over 30 years of trusted IT experience

Industry leading 96+ Net Promoter Score, with a 98%+ Client Retention Rate.

Provided by qualified technical experts

Fluent in 50+ leading technologies today, whilst actively tracking tomorrow's innovations.

Delivering innovation, uniquely tailored to you

Performance-engineered technology solutions and services, custom-fit to your business needs.

We partner with leading co-managed IT service providers

At ET Works, we collaborate with trusted technology partners to deliver co-managed IT services that enhance your internal capabilities with expert support, advanced tools, and scalable infrastructure, tailored to your organisation’s needs.

Co-managed services success stories

See how ET Works has helped organisations across sectors use co-managed services to extend IT capabilities and allow organisations to focus on growth

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