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Managed Services

Maximise operational efficiency and reduce downtime with ET Works Managed Services. We take a proactive, strategic approach to IT management – optimising systems, anticipating issues and maintaining stability so you can focus on what matters most. Backed by deep technical expertise and a commitment to reliability, we deliver seamless, secure support that keeps your business running smoothly and prepared for what’s next.

We manage IT, so you can master everything else

Choosing the right partner for your IT operations can be daunting. That’s why we focus on what matters most: trust, expertise, and enterprise-grade technology. At ET Works, we underpin your critical systems with proven solutions from over 50 leading vendors.

Strategic Managed Services

At ET Works, we know that managing IT infrastructure is about more than uptime – it’s about trust, resilience and strategic alignment. Choosing the right Managed Service Provider can feel complex, which is why our focus on enterprise‑grade technologies, transparent partnerships and long‑term value sets us apart. We don’t just keep systems running — we help your business perform and grow.

  • Service strategy & operational roadmapping: Every engagement begins with a clear understanding of your business priorities, compliance requirements and operational goals. We develop a roadmap aligned to your growth plans and risk profile.
  • Vendor‑neutral, enterprise‑grade technology: Working with over 50 leading technology vendors, we deliver tailored solutions — from virtual desktops to disaster recovery — without vendor bias, ensuring the right fit for your environment.
  • Security, backup & compliance assurance: Powered by Rubrik, our Backup‑as‑a‑Service and Disaster Recovery‑as‑a‑Service offerings provide advanced protection and rapid recovery, helping you meet regulatory requirements with confidence.
  • End‑to‑end infrastructure management: From datacentres to end‑user devices, our Managed Infrastructure Services proactively monitor, maintain and optimise your IT estate — freeing your teams to focus on innovation, not troubleshooting.

ET Works isn’t just a managed service provider – we’re your operational partner. We bring clarity to complexity and ensure your IT environment remains secure, scalable and aligned to your business vision.

Managed Services we offer

From IT support to Detection and Response, we have you covered.

Trusted Expertise, Seamless Operations

In today’s fast-paced digital landscape, managing IT isn’t just about keeping the lights on—it’s about enabling innovation, reducing risk, and staying ahead of change. At ET Works, our Managed Services are built on enterprise-grade platforms and delivered by people you can trust. We don’t just support your systems—we strengthen your business.

Whether you’re looking to offload infrastructure management, enhance user support, or build resilience through backup and recovery, our services are designed to be flexible, secure, and aligned with your operational goals.

  • Infrastructure-as-a-Service (IaaS): Hosted in tier 3/4 datacentres across the UK, South Africa, and Norway, our Nutanix-powered IaaS delivers high-performance compute and storage with built-in scalability and security.
  • Backup & Disaster Recovery-as-a-Service (BaaS & DRaaS): Powered by Rubrik and Nutanix, we protect your critical data with advanced ransomware defense and rapid recovery options, whether you need dedicated or multi-tenant DR capabilities.
  • Desktop-as-a-Service (DaaS): Using Nutanix and Citrix or Xi Frame, we deliver hybrid-cloud virtual desktops that are secure, scalable, and user-friendly—hosted on-prem or in public cloud environments.
  • Managed & Co-Managed Infrastructure: From datacentre to endpoint, we monitor and manage your IT estate, giving you the freedom to focus on strategic initiatives. Our co-managed model offers expert support without full outsourcing.

ET Works delivers more than just managed services, we deliver peace of mind. With trusted technologies, expert engineers, and a commitment to transparency, we help you run smarter, scale faster, and stay secure.

Managed Services you can trust

Navigate IT with confidence. ET Works delivers tailored managed services that balance innovation with reliability, so you can focus on what matters most. Explore what we can offer below:

Strategic Partnership

We align our managed services with your business objectives, offering proactive support and continuous improvement to drive long-term value. Our co-managed options give you access to experts and strategic insight.

Platform-Agnostic Expertise

Our team works across leading technologies, Microsoft 365, Azure, AWS, Nutanix, and more, to deliver seamless integration and optimal performance. We’re vendor-neutral, so our recommendations are always based on what’s best for you.

Operational Excellence

From patching and monitoring to incident response and performance tuning, we ensure your IT environment runs smoothly. Our 24/7 helpdesk and proactive issue resolution keep your teams productive and your systems resilient.

Rapid Recovery & Resilience

With Disaster Recovery-as-a-Service powered by Rubrik, we ensure your critical systems are protected and recoverable. Whether dedicated or multi-tenant, our DR solutions are built for speed, security, and business continuity.

End-to-End Coverage

From datacentre to desktop, we manage your entire IT estate—including infrastructure, virtual desktops, user endpoints, and cloud services—so you can focus on strategic growth.

Expert-Led Support

Our engineers are certified across multiple platforms and technologies, bringing deep expertise to every engagement. You get enterprise-grade service without the enterprise-level complexity.

Scalable & Cost-Efficient

Our flexible service models—from fully managed to co-managed—scale with your business. Whether you’re expanding into new markets or consolidating infrastructure, we help you optimise cost and reliability.

Security-Conscious

We build managed services with security at the core. Powered by Rubrik, our backup solutions include advanced ransomware protection, while our infrastructure management ensures compliance with ISO, GDPR, and sector-specific standards.

Partners that power our Managed IT Services

ET Works partners with trusted technology providers to deliver reliable, scalable, and secure managed IT services. Our vendor-agnostic approach ensures that each solution is tailored to your operational needs—from endpoint management and infrastructure support to backup and recovery.

Managed Services success stories

At ET Works, we’ve helped organisations across sectors elevate their IT operations through tailored managed services. From proactive monitoring to strategic support, our solutions are designed to deliver measurable impact

Infrastructure & Cloud

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Why choose ET Works for Managed Services?

We know IT can slow you down, so we speed things up by leveraging evolutionary technologies. We don't just solve problems; we find smarter, faster ways to achieve more, even if it means breaking the mould. We're the people who make IT work.

Over 30 years of trusted IT experience

Industry leading 96+ Net Promoter Score, with a 98%+ Client Retention Rate.

Provided by qualified technical experts

Fluent in 50+ leading technologies today, whilst actively tracking tomorrow's innovations.

Delivering innovation, uniquely tailored to you

Performance-engineered technology solutions and services, custom-fit to your business needs.

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Strategic partnerships.

Technology expertise underpinned by global relationships with leading partners

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