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Our Process

Your Journey Starts Here

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A consistent expertise.

Whilst no two client journeys are exactly the same, our expertise is consistent. You can rely on ET Works to provide independent, expert advice throughout the process. Whether you are an existing loyal client, or considering working with us for the first time you’ll get the same enterprise experience and the same great value for money regardless.

Our process.

From the initial spark of interest to long-term success, our customer journey is designed to be a seamless and supportive experience.

Discovery

Understanding your situation
We begin by listening. One of our technical sales team dive deep into your business, uncovering your challenges, goals, and vision for the future. This collaborative exploration allows us to identify the precise areas where our technical expertise can make the biggest impact.

Proof of concept

Validating success
Before full implementation, where possible we provide a proof of concept, allowing you to experience the power of our solution first hand. This step validates our approach, demonstrates tangible results, and ensures complete confidence in our proposed strategy.

Initiation

Setting the stage for success
With a clear path forward, we formally kick off the project. This involves meticulous planning, clearly defined objectives, and the establishment of a dedicated team committed to delivering exceptional results.

Planning

Your roadmap to transformation
We develop a comprehensive roadmap, outlining every step of the implementation journey. This detailed plan includes timelines, resource allocation, and key milestones, keeping you informed and empowered throughout the process.

Execution

Seamless implementation, tangible results
Our expert team brings the plan to life, executing the solution with precision and efficiency. We minimise disruption to your operations, ensuring a smooth transition and a rapid return on your investment.

Maintenance

Your partner for the long haul
Our commitment doesn’t end with implementation. We offer ongoing monitoring, proactive support, and continuous optimisation to ensure your solution consistently delivers maximum value and adapts to your evolving needs.

An enterprise project experience, every time.

ET Works have vast experience providing deployment and migration projects and work from an established Statements of Works (SoW) and project plan, which will be tailored to every client’s requirements and signed off by the client in advance, to help ensure project success.

ET Works employs PRINCE2 certified project managers to ensure that projects are managed to achieve the Time, Quality and Budget constraints that our clients expect.

Your partner for the long-haul.

Our commitment to our clients extends far beyond project completion. We pride ourselves on being a partner for the life of your solution or service, ensuring its ongoing success and adaptability. We provide continuous support and proactive guidance, ensuring you maximise its value long into the future.

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Social Responsibility

Our investment in community.

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Sustainability

Committed to net-zero.

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Our History

From Inception To Innovation.

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About Us

A human approach to tech.

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Why ET Works

The ET Works difference.

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Careers

A Great Place To Work®

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Strategic partnerships.

Technology expertise underpinned by global relationships with leading partners
Our partners

How can we help you?

We’re real people, with years of collective knowledge and a real commitment to enabling our clients to harness the utility of technology.